Legal

Terms & Conditions

Yolanda’s Chocolatiers · Last Updated: May 2026

Welcome to the website of Yolanda’s Chocolatiers (“we”, “us”, “our”). These Terms & Conditions govern the use of our website, products and services, including all purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. COMPANY INFORMATION

Yolanda’s Chocolatiers is a Cyprus-based artisanal chocolate company specialising in handcrafted luxury chocolates, bonbons and gifting experiences.

For customer service enquiries, please contact us through the contact information available on our website.

2. ELIGIBILITY TO PURCHASE

By placing an order through our website, you confirm that:

you are at least 18 years old or have permission from a legal guardian,
the information you provide is accurate and complete,
you are authorised to use the payment method submitted,
and you accept these Terms & Conditions.

We reserve the right to refuse or cancel orders at our discretion where fraud, abuse, pricing errors or suspicious activity is suspected.

3. PRODUCTS & ARTISANAL NATURE

All products are handcrafted and artisanal in nature. As such:

colours, designs, finishes and decorations may vary slightly,
hand-painted bonbons may differ from displayed photographs,
product dimensions and weights are approximate.

Such variations do not constitute defects.

4. ALLERGENS & FOOD SAFETY

Our products may contain or come into contact with:

nuts,
peanuts,
dairy,
gluten,
soy,
sesame,
eggs,
alcohol,
and other allergens.

Although we maintain strict hygiene and food safety standards, we cannot guarantee an allergen-free environment.

Customers are responsible for reviewing ingredient and allergen information before consumption or gifting.

Yolanda’s Chocolatiers shall not be liable for allergic reactions or sensitivities resulting from product consumption.

5. ORDERS & ACCEPTANCE

Orders are subject to availability and acceptance.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute legal acceptance of the order.

We reserve the right to:

refuse or cancel any order,
limit quantities,
correct pricing or product description errors,
cancel orders affected by technical issues,
request additional verification before dispatch.

If payment has already been processed for a cancelled order, a refund will be issued.

6. PRICING & PAYMENTS

All prices displayed are in Euro (€) unless otherwise stated.

Prices may include or exclude VAT depending on destination country and applicable legislation.

Customers are responsible for:

customs duties,
import taxes,
local VAT,
brokerage fees,
and any additional governmental charges applicable in the destination country.

We reserve the right to modify prices without prior notice.

Accepted payment methods are displayed during checkout.

7. UK ORDERS & POST-BREXIT SHIPPING

Orders shipped to the United Kingdom may be subject to:

UK VAT,
customs clearance procedures,
import duties,
courier handling fees,
and border delays.

Such charges are determined by UK authorities and remain the responsibility of the recipient unless explicitly stated otherwise at checkout.

Yolanda’s Chocolatiers is not responsible for customs-related delays or additional import charges imposed after dispatch.

8. SHIPPING & DELIVERY

We ship domestically and internationally using third-party courier providers.

Delivery estimates are approximate and are not guaranteed unless expressly confirmed in writing.

Delays caused by:

customs,
weather conditions,
transportation disruptions,
strikes,
public holidays,
or courier operational issues

are outside our control.

Risk of loss passes to the customer upon confirmed delivery.

9. HOT WEATHER & TEMPERATURE-SENSITIVE PRODUCTS

Chocolate is highly sensitive to temperature variations.

During warmer seasons or deliveries to high-temperature destinations:

products may soften or partially melt during transit,
despite insulated packaging and cooling precautions.

Customers acknowledge and accept the inherent risks associated with shipping temperature-sensitive products.

10. FAILED DELIVERIES & INCORRECT INFORMATION

Customers are solely responsible for ensuring that all shipping information provided is accurate and complete.

Where delivery cannot be completed due to:

incorrect or incomplete address details,
incorrect telephone or email information,
recipient absence,
failure to answer delivery attempts,
failure to collect the shipment,
refusal of delivery,
or failure to cooperate with the courier.

11. DAMAGED GOODS & CLAIMS

Customers must inspect all products immediately upon delivery.

Any issue relating to:

damaged goods,
melted products,
missing items,
incorrect products,
or delivery concerns

must be reported within twelve (12) hours from the recorded delivery time.

12. RETURNS & CANCELLATIONS

Due to the perishable and hygienic nature of food products, personalised items and customised gifting products, orders are generally non-returnable and non-refundable.

Cancellation requests may only be accepted before production or dispatch has commenced.

13. CORPORATE, EVENT & B2B ORDERS

The following additional terms apply to:

corporate gifting,
weddings,
events,
wholesale,
hospitality,
and all B2B transactions.

14. INTELLECTUAL PROPERTY

All website content including product designs, bonbon artwork, packaging concepts, logos, text, photography, graphics and branding remain the intellectual property of Yolanda’s Chocolatiers.

No content may be copied, reproduced, distributed or commercially used without prior written consent.

15. WEBSITE USE

You agree not to:

misuse the website,
attempt unauthorised access,
interfere with website functionality,
upload malicious code,
use automated systems for scraping,
or engage in fraudulent activity.

16. PRIVACY, GDPR & COOKIES

Yolanda’s Chocolatiers processes personal data in accordance with:

the EU General Data Protection Regulation (GDPR),
Cyprus data protection legislation,
and applicable international privacy laws.

We may use cookies and similar technologies for:

website functionality,
analytics,
advertising,
and performance optimisation.

17. MARKETING COMMUNICATIONS

Customers subscribing to newsletters or marketing communications may unsubscribe at any time using the unsubscribe link included in communications.

We do not sell personal data to third parties.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Yolanda’s Chocolatiers shall not be liable for:

indirect or consequential losses,
loss of profits,
emotional distress,
delayed deliveries,
customs delays,
courier failures,
or events beyond reasonable control.

19. FORCE MAJEURE

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control.

20. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus.

21. MODIFICATIONS TO TERMS

We reserve the right to amend these Terms & Conditions at any time without prior notice.

22. CONTACT

For all customer service enquiries, please contact Yolanda’s Chocolatiers through the contact information available on our website.